Assertiveness and Self-Confidence – Online Course

Course Content

By the end of this course, participants read about skills to:

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behavior
• Utilise methodologies for understanding your worth — and the use of positive self-talk
• List reasons why a pleasing appearance and body language are critical for creating a strong first
• impression
• Practice sending positive communications phrased as “I-Messages”
• Use the STAR model to make your case during a presentation challenge
• Display rapport-building skills through assertive methods of expressing disagreement and
• consensus-building techniques
• Practice strategies for gaining positive outcomes in difficult interpersonal situations