A well-trained Call Centre is the heart of any operation. Call centre employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organisation as well as being able to profit themselves in terms of salaries and performance bonuses. Call Centre Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.
At the end of this workshop, participants should be able to:
Define and understand call centre strategies.
Identify different types of buying motivations.
Create SMART Goals.
Familiarise themselves with strategies that sharpen effective communication.
Use proper phone etiquette.