Corporate Training
Anger Management – Self-Paced
Anger Management – Self-Paced
Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.”
We would like to add a third item to his list: anger.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand.
However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.
This course will help participants to identify their anger triggers and what to do when they are angry
Important – This is not a tutor-delivered course online.
Instead, we give you online access to the course materials to go through in your own time.
E&OE
Basic Communications Skills – Tutor Delivered
Basic Communication Skills – Tutor Delivered
Build your confidence, communicate more effectively and develop skills you can use every day.
1-Day Live Online Tutor-Delivered Course | Beginner-Friendly | Digital Certificate Included
Good communication is about much more than speaking English fluently.
Effective communication is about understanding others, listening carefully, choosing the right words, recognising non-verbal signals and adapting the way you communicate to different people and situations.
This practical one-day course is ideal for anyone who has never attended a communication course before or wants to build a stronger foundation in effective communication.
Delivered live online by a tutor, the course combines essential communication theory with practical techniques you can begin using immediately.
Business Etiquette – Self-Paced Course
Business Etiquette – Self-Paced Course
Make a Stronger Professional Impression
How you behave can be just as important as what you know.
In today’s business environment, the way you communicate, interact and conduct yourself can have a real impact on how colleagues, clients and business contacts perceive you and your organisation.
E&OE
Cold Calling Sales Skills – Tutor-Delivered
Cold Calling Sales Skills
Tutor-delivered • Practical sales techniques • Overcome call reluctance • Handle objections • Secure more appointments
Turn Cold Calls into Sales Opportunities
Does your sales team avoid cold calling – or struggle to turn calls into appointments?
Cold calling doesn’t have to be uncomfortable, intimidating or something that only certain people can do.
With the right preparation, mindset and techniques, anyone can develop the confidence and skills to make effective cold calls.
E&OE
Compliance with Irish Workplace Safety – Level 5 (IRL) Unit Certificate – Self Paced
Compliance with Irish Workplace Safety – Level 5 (IRL) Unit Certificate – Self Paced
OVERVIEW
This easy-to-follow course provides a comprehensive introduction to health and safety at work in Ireland, covering the key legislation and regulations every worker and employer should know.
Designed for total beginners, it explains the Safety, Health and Welfare at Work Act 2005, General Application Regulations, accident reporting, chemical agent safety, and construction regulations in plain, professional language.
E&OE
Customer Care Skills For Telephone Support Staff – ABSD Level 5 (IRL) Unit Certificate – Tutor-Delivered
Customer Care Skills For Telephone Support Staff – ABSD Level 5 (IRL) Unit Certificate – Tutor-Delivered
Every phone call is an opportunity to create a positive customer experience — or a frustrating one.
For many customers, a telephone conversation is their most important interaction with an organisation. The way a member of staff answers the phone, listens, communicates and handles a difficult situation can make a lasting impression.
That’s why having the right telephone customer service skills is so important.
Dealing with irate customers – Tutor Delivered
Dealing with irate customers – Tutor Delivered
Turn Difficult Customer Situations into Positive Outcomes
What do your employees do when a customer becomes angry, upset or aggressive?
Dealing with an irate customer can be one of the most challenging situations an employee faces.
The wrong response can escalate the situation. The right approach can calm the customer, protect the relationship and help achieve a positive outcome.
E&OE
Direct Marketing Essentials – Tutor Delivered
Direct Marketing Essentials – Tutor Based
Make Your Marketing Work Harder
Are you getting the best possible results from your marketing budget?
Especially during difficult trading conditions, businesses need to make every marketing euro count.
Successful direct marketing isn’t about reaching as many people as possible. It’s about identifying the prospects most likely to respond, communicating a compelling message and giving them a clear reason to take action.
Our Direct Marketing course provides a practical introduction to the skills and techniques needed to plan and develop more effective direct marketing campaigns.
E&OE
Marketing For Managers – Level 6 (IRL) Certificate ABSD – Tutor Delivered
Marketing for Managers – Level 6 Unit Certificate – ABSD Awards – Tutor Delivered
This course been designed for those people who seek to develop their marketing skills.
The subject topics are:
The marketing concept and why it is relevant for managers
Simple organisational SWOT analysis in the marketing context
The four elements of the marketing mix – with an example of how each is used within the context of the organisation.
E&OE