Customer service, sales, sales management and marketing courses.
Sales Management Essentials – ABSD Awards Level 5 (IRL) Unit Certificate – Self-Paced Online Course
Develop your sales management skills with this self-paced online course. Learn practical approaches to managing, motivating and developing salespeople, improving performance and leading a sales team. Work through the course materials at your own pace and, on completion, receive the ABSD Awards Level 5 (IRL) Unit Certificate in Sales Management Essentials.
E&OE
Sales Management Essentials – ABSD Awards Level 5 (IRL) Unit Certificate – Tutor-Delivered
Develop your sales management skills with this live, tutor-delivered online course. Learn practical approaches to managing, motivating and developing salespeople, improving performance and leading a sales team. On completion, you receive the ABSD Awards Level 5 (IRL) Unit Certificate in Sales Management Essentials.
E&OE
Telephonic Sales Skills – Tutor Delivered
Telephonic Sales Skills – Tutor Delivered
The aim of this course is to provide staff with the skills necessary to effectively deal with sales enquiries over the phone and to solicit a positive response from potential customers.
To achieve this aim participants will need to understand the sales process, decision making criteria, dealing with objections, and closing the deal. The course will focus on the sales process, when it begins, what routes it follows and how to know when it is concluded. Participants will look at what criteria are essential to make a decision (including emotional states and necessary information), cross selling, how to handle objections effectively and finally how to close the deal.
The course will also touch on telephonic etiquette with a strong focus on telephonic sales.
E&OE