Customer Care Skills For Telephone Support Staff – ABSD Level 5 (IRL) Unit Certificate – Tutor-Delivered
Customer Care Skills For Telephone Support Staff – ABSD Level 5 (IRL) Unit Certificate – Tutor-Delivered
Every phone call is an opportunity to create a positive customer experience — or a frustrating one.
For many customers, a telephone conversation is their most important interaction with an organisation. The way a member of staff answers the phone, listens, communicates and handles a difficult situation can make a lasting impression.
That’s why having the right telephone customer service skills is so important.
Customer Service – Online Course – Self Paced
Customer Service – Online Course – Self Paced
Turn Great Customer Service into a Competitive Advantage
Every customer interaction creates an impression of your organisation.
Whether it’s a face-to-face conversation, a telephone call, an email or a complaint, the way customers are treated can have a lasting impact on how they view your organisation.
Our Customer Service online course provides practical skills to help participants communicate more effectively, understand customer expectations and deal confidently with challenging situations.
E&OE
Dealing with irate customers – Tutor Delivered
Dealing with irate customers – Tutor Delivered
Turn Difficult Customer Situations into Positive Outcomes
What do your employees do when a customer becomes angry, upset or aggressive?
Dealing with an irate customer can be one of the most challenging situations an employee faces.
The wrong response can escalate the situation. The right approach can calm the customer, protect the relationship and help achieve a positive outcome.
E&OE
Delegating Authority in the Workplace – Level 6 (IRL) Unit Certificate – Tutor Delivered
Delegating Authority in the Workplace – Level 6 (IRL) Unit Certificate – Tutor Delivered
Delegate with Confidence. Empower Your Team. Get Better Results.
Are you currently in a position where you need to delegate some of your duties to others?
Effective delegation isn’t simply about telling someone else to do a task.
It’s about choosing the right person, communicating what is required, providing appropriate support, monitoring progress and giving people the opportunity to take responsibility.
E&OE
Developing and Managing Service Level Agreements (SLAs) in the Public Sector – Tutor Delivered
Developing and Managing Service Level Agreements (SLAs) in the Public Sector
OVERVIEW
Public sector organisations increasingly rely on external service providers to deliver essential services — from facilities management, property and equipment maintenance, security, catering and cleaning to outsourced professional services such as payroll, HR and continuing professional development.
When these services are outsourced, a well-designed Service Level Agreement (SLA) can make the difference between a contract that simply sets expectations and one that delivers measurable, sustainable value.
A good SLA provides a clear framework for agreeing what will be delivered, how performance will be measured, who is responsible for what, and how improvements will be made. It also helps build stronger working relationships between public sector organisations and their service providers.
E&OE
Developing Individual Mental Toughness – Level 6 (IRL) Unit Certificate – Tutor Delivered
Developing Individual Mental Toughness – Level 6 (IRL) Unit Certificate – Tutor Delivered
Develop Your Mental Toughness. Build Resilience. Perform with Confidence.
How well do you cope when faced with pressure, setbacks, change or challenging situations?
Mental toughness is an important personal and professional capability. It can influence how we respond to challenges, how we maintain focus and confidence, and how effectively we deal with setbacks and change.
Our Developing Individual Mental Toughness course is designed for professionals who want to better understand their own mental toughness, identify opportunities for development and create a practical plan for improving their capability.
The course provides an opportunity to step back, assess your own approach and develop strategies that you can apply in both your professional and personal life.
E&OE
DIALux 4.13 LIGHTING DESIGN – Online Course – Self Paced
DIALux 4.13 – Lighting Design – Online Course
Direct Marketing Essentials – Tutor Delivered
Direct Marketing Essentials – Tutor Based
Make Your Marketing Work Harder
Are you getting the best possible results from your marketing budget?
Especially during difficult trading conditions, businesses need to make every marketing euro count.
Successful direct marketing isn’t about reaching as many people as possible. It’s about identifying the prospects most likely to respond, communicating a compelling message and giving them a clear reason to take action.
Our Direct Marketing course provides a practical introduction to the skills and techniques needed to plan and develop more effective direct marketing campaigns.
E&OE
eBay – Video Based Online Course – Self Paced
eBay – Video Based Online Course